Privacy Policy

SuiteVenues ("SuiteVenues," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our venue booking and event marketplace, how we use it, and the choices and rights you have. By using SuiteVenues, you agree to the practices described here.

Information we collect

• Account information: your name, email address, phone number, password, and profile details when you create an account.
• Booking and listing information: event details, venue listings, messages, contracts, and the records of your bookings and bids.
• Payment information: payments are processed by our payment provider (Stripe). We do not store full card numbers on our servers.
• Usage data: device, browser, IP address, pages viewed, and how you interact with the platform.
• Cookies and similar technologies: used to keep you signed in, remember preferences, and understand how the service is used.

How we use your information

• To provide, operate, and improve the SuiteVenues marketplace.
• To facilitate bookings, payments, contracts, and communication between organizers, venues, vendors, and entertainers.
• To send transactional messages, service updates, and — where you've opted in — marketing.
• To protect the security and integrity of the platform and prevent fraud.
• To comply with our legal obligations.

Cookies and tracking

We use essential cookies to run the site and analytics cookies to understand usage. You can control cookies through your browser settings, though disabling some may affect how SuiteVenues works.

How we share information

We share personal data only as needed to operate the marketplace, including with:

• Other users involved in a booking (for example, sharing booking details between an organizer and a venue).
• Service providers such as payment processors, hosting, email, and analytics partners.
• Authorities or third parties when required by law or to protect rights and safety.

We do not sell your personal information.

Data security

We use industry-standard safeguards — including encryption in transit — to protect your data. No method of transmission or storage is completely secure, but we work continuously to keep your information safe.

Data retention

We keep personal data for as long as your account is active or as needed to provide the service, resolve disputes, and meet legal, tax, and accounting requirements.

Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

Children's privacy

SuiteVenues is not directed to children under 18, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above and, where appropriate, notify you.

Contact us

Questions about this policy or your personal data? Email us at info@suitevenues.com or visit our contact page.