Help Center

Welcome to the SuiteVenues Help Center. Below are answers to the questions we hear most. Can't find what you're looking for? Contact our team — a real person is happy to help.

Getting started

What is SuiteVenues?

SuiteVenues is a venue booking and event marketplace where organizers discover and book extraordinary venues — and connect with the planners, vendors, and entertainers who make events unforgettable. It's free to browse, free to list, and free to bid.

How do I create an account?

Account sign-ups open as we launch in your area. We're rolling out in Idaho's Treasure Valley first, then expanding across Idaho and the surrounding region. Join the early list on our homepage to be first to know when we open near you.

Booking a venue

How does booking work?

SuiteVenues uses a request-to-book model. You send a request with your date, guest count, and any add-ons; the host reviews it and can accept, decline, or counter. Your booking is confirmed once the host accepts and any required deposit is paid.

When am I charged?

You're not charged when you send a request — only once the host confirms. Your total is the booking price plus your service fee (7.9%), shown before you pay. Deposits and balances are processed securely, with card processing included.

What if I need to cancel?

Cancellation terms are set by each host and shown at the time of booking. You'll always see the policy before you pay.

Hosting & listings

How do I list my venue?

Once we've launched in your area, you can create a listing with photos and a feature video, set daily or hourly pricing, minimums, add-ons, and availability — then approve every booking on your terms.

What does it cost to list?

Listing is free. SuiteVenues charges a success-based fee only on completed bookings — 7.9%, deducted from your payout, with card processing included.

Vendors & planners

I'm a vendor or entertainer — how do I get work?

Caterers, florists, photographers, DJs, bands, and more can build a profile, see nearby events, and bid to win the jobs that fit. Browse the vendor marketplace to see how it works.

I'm an event planner — is SuiteVenues for me?

Absolutely. Planners can manage clients and events from one dashboard and connect with venues and vendors. You can also browse event planners on the platform.

Payments & fees

How much does SuiteVenues cost?

Browsing, listing, and bidding are free. When a booking completes, each party pays a small 7.9% service fee. Bookers pay the booking price plus their fee, and hosts and vendors receive the booking price minus theirs — card processing always included.

Are payments secure?

Yes. Payments are processed through our trusted payment provider and stay on-platform from deposit to payout. Learn more on our Trust & Safety page.

Your account & safety

How do I keep my account secure?

Use a strong, unique password and keep your login details private. If you ever notice anything unusual, contact us right away.

How do I report a problem?

Visit our Trust & Safety page, or email info@suitevenues.com and we'll look into it.

Still need help?

We're a small, homegrown team and we read every message. Reach us anytime at info@suitevenues.com or through our contact page.