Terms of Use

Welcome to SuiteVenues. These Terms of Use ("Terms") are a legal agreement between you and SuiteVenues and govern your access to and use of our website, apps, and venue booking and event marketplace (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

Eligibility

You must be at least 18 years old and able to form a binding contract to use SuiteVenues. By using the Service, you represent that you meet these requirements and that you are not barred from using it under applicable law.

Your account

You're responsible for the accuracy of your account information and for keeping your login credentials secure. You're responsible for all activity that happens under your account. Notify us right away if you suspect unauthorized use. We offer two-factor authentication and passkeys, and we recommend enabling them.

We may require you to verify your email address and, where phone verification is enabled, your phone number. Verification texts are limited to one-time account verification and security passcodes — never marketing — and are sent only with your express consent, given by checking the SMS opt-in box at signup. Message frequency varies, message and data rates may apply, and you can reply HELP for help or STOP to opt out at any time. Accounts that never confirm an email address are deactivated and later deleted on the schedule described in our Privacy Policy.

What SuiteVenues is

SuiteVenues is a marketplace. We connect people planning gatherings with venues, vendors, and entertainers. In these Terms, a venue host, vendor, entertainer, or event organizer who offers a space or service through the Service is a "Service Provider," and the person booking or paying for it is a "Customer."

We are not a party to the agreement between a Customer and a Service Provider. That booking is a direct contract between those two parties. We don't own, operate, inspect, or control the venues listed, we don't perform, supply, or supervise the services Service Providers offer, and we don't employ them or act as their agent. We don't screen, endorse, or guarantee any user, listing, or booking outcome beyond the limited verification described on the site. SuiteVenues provides the software that lets the two of you find each other, agree on terms, message, and transact — nothing more.

Bookings and payments

• SuiteVenues uses a request-to-book model: hosts and vendors may accept, decline, or counter a request. Some listings offer instant booking, where an eligible request is confirmed automatically.
• A booking is confirmed when it's accepted and payment is completed.
• You pay the Service Provider, not SuiteVenues. Payments are processed by Stripe and are charged directly to the Service Provider's own Stripe account. The Service Provider is the merchant of record for the booking; SuiteVenues collects only its platform fee out of that payment and never takes custody of the rest of your money. You authorize the Service Provider and Stripe to charge the applicable amounts, and you agree to Stripe's terms in addition to these Terms.
• Because the funds go to the Service Provider, any refund, chargeback, price adjustment, or deposit return is the Service Provider's to give. SuiteVenues cannot refund money it never held, and issuing one is not within our control.
• Service Providers must complete Stripe onboarding and identity verification before a listing can be published or a payment accepted. Payouts are made by Stripe to the account you connect, on Stripe's schedule.
• Prices, deposits, taxes, and any add-ons are set by the Service Provider and shown before you pay. Service Providers are responsible for charging and remitting the correct taxes on their bookings.
• Cancellation and refund terms are set out at the time of booking and depend on the Service Provider's chosen policy.

Fees

Listing, browsing, and messaging are free. SuiteVenues charges a success-based platform fee to each party on completed bookings: the booker pays a service fee in addition to the booking price, and the host or vendor receives the booking price less a platform fee — each a flat 5%. If a booking is refunded under a cancellation policy, SuiteVenues returns its platform fee in full on the refunded amount — we don't keep our fee on money that's given back. Card processing fees are charged separately by our payment provider (Stripe) at the time of payment; they are non-refundable and are set and retained by the payment provider, outside SuiteVenues' control. This rate may change with notice.

Your agreement is with the Service Provider

This is important, so we want to be plain about it. When you book through SuiteVenues, your money goes to the Service Provider and your contract is with the Service Provider. SuiteVenues is not the seller, the host, the caterer, the performer, or the landlord. We are the software in the middle, and the only money we keep is our platform fee.

If something goes wrong with a booking, you work it out with your Service Provider. That includes a venue that isn't as described, a vendor who arrives late or not at all, work that isn't up to the standard you expected, a cancellation, a deposit you want back, a refund you believe you're owed, an overcharge, or anything else about the space or service itself. Raise it with them directly — their cancellation and refund policy, shown to you before you paid, governs.

SuiteVenues is not liable for the acts, omissions, or failures of a Service Provider. To the fullest extent permitted by law, we are not responsible for any loss, injury, property damage, expense, or other harm caused by or arising out of a Service Provider's conduct, their venue or equipment, their staff or subcontractors, their compliance or non-compliance with law, or their failure to perform a booking. We don't guarantee that a Service Provider will show up, perform well, hold insurance or permits, honor their own policy, or issue a refund.

The same goes the other way. SuiteVenues is not liable for anything a Customer or their guests do — including property damage, theft, injury, excess cleaning, noise or code violations, chargebacks, or unpaid balances. If a Customer or their guests damage a Service Provider's property or cause a loss, that claim is between the Service Provider and that Customer. Service Providers should protect themselves with their own contracts, deposits, house rules, and insurance; SuiteVenues does not provide insurance, a damage guarantee, a payment guarantee, or a host protection program, and we are not a collection agent, escrow agent, insurer, or guarantor for anyone.

We may, at our discretion, help the two of you communicate, share booking records, apply a cancellation policy through our payment provider, or take action on an account that violates these Terms. Doing any of that is a courtesy — it doesn't make us a party to your agreement and doesn't make us responsible for the outcome.

Refunds, chargebacks, and card disputes

Neither SuiteVenues nor Stripe can refund a booking for you. SuiteVenues never held the money, and Stripe is the Service Provider's payment processor — not a claims service. Stripe is not authorized to issue refunds, cancel bookings, or decide complaints on a business's behalf, and it does not arbitrate whether a venue or vendor delivered what it promised. There is no "file a claim with Stripe" process for that. If you want to know how Stripe describes its role to customers of the businesses it processes for, see Stripe's FAQ for customers of businesses using Stripe.

If a payment goes wrong, work through it in this order:

1. Ask the Service Provider. They took the payment and they're the only party who can return it. Use the SuiteVenues message thread for the booking so the conversation is documented.
2. Tell us. Report it from the booking or through our contact page. We can't force a refund or issue one ourselves, but we can share booking records, apply the cancellation policy through our payment provider where it applies, and act on the Service Provider's account if there's a pattern.
3. Contact your card issuer. If the Service Provider won't respond or resolve it, your remaining recourse is to dispute the charge with your own bank or card company — not with Stripe and not with us. Your bank decides the outcome; Stripe only passes the dispute along to the Service Provider. Stripe explains the process in Disputing a purchase made through Stripe.

Because you pay the Service Provider directly, the charge on your statement shows their business name, not SuiteVenues. If you don't recognize a charge, you can identify the business with Stripe's charge lookup tool before assuming it's fraudulent.

A chargeback is not a way around a cancellation policy you agreed to. Disputing a charge that was correctly applied under the policy shown to you at booking is a breach of these Terms, and we may suspend or terminate the account of a user who does it.

Events, RSVPs, and tickets

Organizers who publish an event are responsible for its accuracy, for honoring RSVPs and ticket sales, and for any refunds owed to attendees. Where an event sells paid tickets, payment is processed through Stripe on the same terms as bookings. SuiteVenues is not the event producer and is not responsible for an event being cancelled, rescheduled, or different from what was advertised.

Listings and content

You retain ownership of the content you post, but you grant SuiteVenues a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt for display, and promote it in connection with the Service. You're responsible for ensuring your listings are accurate, lawful, and that you have the rights to everything you upload — including photos, video links, and the likeness of anyone shown. We may remove content that violates these Terms, and we may resize, crop, or transcode uploads for display.

Listings must meet our publishing requirements before they go live — including photos, a complete description, priced services where applicable, and connected payouts. Unfinished listings stay in draft.

Service Provider responsibilities

If you list a venue or offer services, you're responsible for honoring confirmed bookings, describing your space or services accurately, holding any licenses, permits, or insurance required by law, keeping your availability and pricing current, and complying with all applicable regulations — including zoning, occupancy, accessibility, health, safety, and alcohol rules. You're solely responsible for the condition and safety of your premises and for any staff or subcontractors you use.

You are the merchant of record for your bookings. That means you're responsible for delivering what you sold, for honoring the cancellation and refund policy you published, for issuing refunds you owe, and for handling chargebacks and disputes raised against your Stripe account. You're also responsible for recovering damages, cleaning costs, or unpaid balances from a Customer directly — SuiteVenues does not underwrite, guarantee, or collect them for you.

Messaging and communications

Our inbox is for coordinating bookings. Don't use it to send spam, solicit business off-platform, harass other users, or share content that violates these Terms. You can block a user or report a conversation, and we may review reported conversations to investigate abuse and enforce these Terms. By creating an account you consent to receive transactional messages about your bookings and account.

Prohibited conduct

• Using the Service for any unlawful, fraudulent, discriminatory, or harmful purpose.
• Circumventing SuiteVenues to avoid fees, or arranging off-platform payments to evade protections.
• Posting false, misleading, infringing, or abusive content, or impersonating another person or business.
• Creating listings for property or services you don't have the right to offer.
• Scraping, crawling, reverse engineering, or using automated means to access the Service, or attempting to bypass rate limits or access controls.
• Interfering with the security or operation of the Service, or accessing another user's account.

Reviews and feedback

Where reviews or ratings are available, they must reflect genuine, first-hand experiences. Don't offer or accept anything in exchange for a review, and don't post reviews about a competitor. We may remove content that violates these Terms or our guidelines. Any suggestions or feedback you send us may be used without obligation to you.

Suspension and termination

You may close your account at any time from your settings. We may suspend or terminate your account, remove or unpublish your listings, or restrict access to the Service if you violate these Terms, create risk or legal exposure for us or other users, or engage in fraud or abuse. Where practical we'll give notice and an opportunity to fix the problem. Confirmed bookings and any refunds owed survive termination.

Intellectual property

The SuiteVenues name, logo, site design, and software are our property and are protected by intellectual property law. These Terms don't grant you any right to use our branding except as described in our brand guidelines. If you believe content on SuiteVenues infringes your copyright, send a notice to legal@suitevenues.com with enough detail to identify the work and the material at issue; we'll respond and may remove the content and terminate repeat infringers.

Third-party services and links

The Service relies on third-party providers — including Stripe for payments and Cloudflare for delivery, storage, and analytics — and may link to or embed third-party content such as video tours. Those services are governed by their own terms and privacy policies, and we're not responsible for them. Our Privacy Policy lists the providers we use.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. SuiteVenues does not guarantee any particular venue, vendor, booking outcome, or uninterrupted availability of the Service. Some jurisdictions don't allow these exclusions, so they may not apply to you.

Limitation of liability

To the fullest extent permitted by law, SuiteVenues will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Service. We are likewise not liable for the conduct of any user — Customer or Service Provider — whether online or offline, or for any booking, event, or interaction that results from the Service. Our total liability for any claim relating to the Service is limited to the greater of the fees SuiteVenues earned on the booking giving rise to the claim, or $100.

Indemnification

You agree to indemnify and hold SuiteVenues harmless from any claim, loss, or expense (including reasonable legal fees) arising out of your content, your listings or events, your use of the Service, your violation of these Terms, or your dealings with other users.

Disputes between users

Disputes about a booking are between the parties to it — the Customer and the Service Provider. We may help facilitate a resolution and may act on cancellation policies and refunds through our payment provider, but we're not obligated to mediate and we're not responsible for the outcome. You release SuiteVenues, and our officers, employees, and agents, from claims, demands, and damages of every kind arising out of or connected with a dispute between you and another user.

Governing law

These Terms are governed by the laws of the State of Idaho, without regard to conflict-of-law principles. You and SuiteVenues agree to the exclusive jurisdiction of the state and federal courts located in Idaho for any dispute not otherwise resolved.

General

If any provision of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision isn't a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events outside its reasonable control. These Terms, together with the Privacy Policy, are the entire agreement between you and SuiteVenues regarding the Service.

Changes to these Terms

We may update these Terms from time to time. For material changes we'll give notice through the Service or by email before they take effect. Continued use of the Service after changes take effect means you accept the updated Terms.

Contact us

Questions about these Terms? Email legal@suitevenues.com or visit our contact page.