Report a problem
Something wrong with a booking, a message, or a listing? Here's how to reach a real person, fast.
We're a small, homegrown team, and we read every message. Whatever's gone sideways, here's the fastest path to a fix.
In the product
- A message crossed a line? Report it or block the sender right from the conversation thread — both options are in the thread itself.
- A listing looks off? Note the listing's URL and send it to us through the contact page so we can take a look.
Booking disputes
Start with a message to the other party — most issues are a misunderstanding with a quick fix, and keeping it in Messages means there's a record. If that doesn't resolve it, contact us with the booking reference (it looks like VEN-XXXXXX or VND-XXXXXX, on your booking page) and we'll dig in.
Payments and refunds
Refunds normally follow the listing's cancellation policy automatically — see Cancellations & refunds. If a refund hasn't appeared after 10 business days, or a charge looks wrong, reach out with the booking reference and we'll trace it with Stripe.
Security concerns
Think someone's been in your account? Change your password immediately under Settings → Security, then add a passkey or two-factor authentication — and tell us so we can check for anything unusual.
How to reach us
- The contact page — the fastest route to the team
- Email us anytime: info@suitevenues.com
- Our Trust & Safety page explains the standards we hold the marketplace to
Note: Include what you saw, what you expected, and the booking reference or listing URL if there is one — it usually turns a back-and-forth into a single reply.